Frequently asked questions.

General Services

What services does Magnetic Group offer?

Magnetic Group offers two core service categories: Professional Event Staffing and Premium Photo Experiences. Our Event Staffing includes brand ambassadors, service professionals, promotional models, and specialized event teams. Our Photo Experiences include luxury photo booths, 360° video experiences, and Hollywood-style glambot camera systems.

What geographic areas do you serve?

We provide nationwide coverage with a focus on major markets including Toronto & GTA, Vancouver, Montreal, Calgary, Ottawa, and Edmonton. We also service secondary markets throughout Canada and can accommodate multi-city campaigns.

How far in advance should I book your services?

For optimal results, we recommend booking 4-6 weeks in advance for major events. This allows time for proper planning, staff selection, and customization. However, we understand that events sometimes arise unexpectedly, and we offer expedited solutions with as little as 48 hours notice.

Do you handle both small intimate events and large-scale activations?

Yes, we scale our services to match your needs. From intimate corporate dinners to large-scale festivals, trade shows, and galas, our solutions are customized to your specific requirements.

Event Staffing

What types of staff do you provide?

Our staffing solutions include brand ambassadors, service professionals, promotional models, hospitality staff, registration teams, experiential marketing specialists, VIP hosts/hostesses, and more. All staff members undergo extensive training and are selected based on your specific brand requirements.

How do you select staff for my brand?

We follow a rigorous selection process that includes detailed interviews, reference checks, and brand alignment evaluations. For each event, we consider specific requirements including experience, skills, appearance standards, and cultural fit with your brand values.

Can staff wear our branded uniforms or specific attire?

Absolutely. We can accommodate your branded uniforms or help source appropriate attire based on your brand guidelines. All staff appearance details can be customized to match your event theme and brand identity.

What training do your staff members receive?

Every team member completes our comprehensive training program covering professional service standards, brand representation, problem resolution, and event-specific protocols. For your event, we provide additional customized training on your brand values, messaging, and specific objectives.

Photo Experiences

What photo experiences do you offer?

We offer several premium photo experiences including luxury photo booths, 360° video experiences, and glambot camera systems. Each can be customized with branded overlays, custom backdrops, and integrated social sharing.

How are the photos/videos delivered to guests?

Guests receive their photos instantly through their preferred method: digital delivery via email, text message, QR code, or AirDrop, as well as professional-quality prints on-site. All digital content is also available in a password-protected online gallery.

Can we customize the photo overlays with our branding?

Yes, all photo experiences include custom-designed digital overlays featuring your brand elements, logos, event hashtags, and messaging. Our design team works with you to create templates that perfectly align with your brand identity.

What space requirements are needed for your photo experiences?

Our standard photo booth requires approximately 8' x 8' of space, while the 360° experience needs 10' x 10'. The glambot requires 12' x 12' for optimal setup. All experiences require standard power outlets. We can provide specific requirements during our consultation.

Booking & Logistics

What is your booking process?

Our booking process begins with a consultation to understand your needs. We then provide a customized proposal outlining services, staffing plans, and pricing. Upon approval, we collect a deposit to secure your date and begin the planning process including staff selection, training, and customization.

Do you offer emergency staffing solutions?

Yes, we maintain an emergency response team capable of deploying within 4 hours in major markets. Our standard deployment time is 48 hours, but we understand that last-minute needs arise and we're prepared to accommodate urgent requests.

What payment methods do you accept?

We accept corporate credit cards, e-transfer, and direct deposit. For corporate clients, we offer net-30 payment terms with approved credit applications. For events, we typically require a 50% deposit, with the balance due prior to the event date.

What happens if we need to cancel or reschedule?

We understand that plans change. Our cancellation policy provides flexible options based on timing. Cancellations made more than 14 days before the event date receive a full refund of the deposit less a small administrative fee. Rescheduling is accommodated at no additional cost with adequate notice.